Return Policy
All returns to be made within 14 days of purchase.
You are welcome to return or exchange any unwanted items to us (providing they are unused and in their original packaging) within 14 days of receipt. Returns that do not meet our policy* will not be accepted and will be sent back to customer.
*Items returned in non-saleable condition such as -
Unsealed
Swatched/Used (with exception of damaged or faulty items)
Relabelled
Refilled
Pierced
Partially missing items
Please note returns are sent at the customers own cost and tracking is advised.
We will confirm when we have received your returned item and will begin a refund. Card refunds may take up to 10 business days to complete depending on the bank’s processing time. This can vary greatly between card issuers, and we are unable to influence this.
Please contact us on kelly@kellysbeautybox.com to request a return.
Once you have contacted Kelly’s Beauty Box and your return request has been confirmed, please return the item to:
Kelly’s Beauty Box
Unit 50 Basepoint Business Centre
Metcalf Way
Crawley
West Sussex
RH11 7XX
We recommend that you return your items by recorded delivery as we cannot be held responsible for returned goods that do not reach us.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kelly@kellysbeautybox.com and send your item(s) to: Kelly’s Beauty Box, Unit 50 Basepoint Business Centre, Metcalf Way, Crawley, West Sussex, RH11 7XX.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
DO I HAVE TO PAY SHIPPING COSTS?
Yes.
Consumer cancellation rights
You will not have any right to cancel a Contract for the supply of any hygiene-sealed items where the sealed packaging has been opened. These include all of the oral supplements on this website including Advanced Nutrition Programme products.
Save for the foregoing, you may cancel a Contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after your order (in its entirety) is delivered to you.
If you cancel, you will receive a full refund of the price paid for the Product(s), excluding postage costs, in accordance with our refunds policy (see below).
To cancel a Contract, you must clearly inform us, preferably:
in writing to the following email address kelly@kellysbeautybox.com giving us your name, address and order reference; or by completing and submitting our cancellation form available on the Site.
You must also return the Product(s) to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled.
To return the Product(s), you should package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us, either by courier or by recorded delivery mail or other form of certified mail to the following address:
We advise that you take out enough postal/carriage insurance to cover the value of the contents. Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Product(s) to us.
Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Order Confirmation. Nothing in this section affects your legal rights.
Our refunds policy
If you cancel a Contract between us within the 14-day cooling-off period (see above), we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address (see above). We will refund the price paid in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.
Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.
Faulty Products
If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.
Product information
Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.
Restrictions
Except to the extent expressly set out in these terms and conditions, you are not allowed to:
'scrape' content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site; remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted; or
create links to the Site from any other website, without our prior written consent.
You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.
All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.